Terms of service

Terms of Service

Welcome to NORO. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

1. General

NORO reserves the right to modify, update, or replace any part of these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Product Information

We make every effort to display product colors, designs, and specifications accurately. However, actual colors and appearance may vary depending on device settings, lighting conditions, and manufacturing variations.

Minor variations in color, print placement, stitching, sizing, and finishing shall not be considered defects.

3. Pricing and Availability

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

NORO reserves the right to:

Change product prices without notice.
Limit quantities purchased per customer.
Refuse or cancel any order at its sole discretion.
Correct pricing, inventory, or description errors.

If an order is cancelled after payment due to inventory or pricing errors, a full refund will be issued.

4. Order Acceptance

An order confirmation email does not constitute acceptance of an order.

NORO reserves the right to:

Reject any order.
Cancel orders suspected of fraud or misuse.
Request additional verification before processing an order.

5. Shipping and Delivery

Delivery timelines provided on the website are estimates only.

NORO shall not be liable for delays caused by:

Courier partners
Weather conditions
Government restrictions
Strikes or labor disruptions
Events beyond our reasonable control

Risk and ownership of products pass to the customer upon successful delivery.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy available on the website.

NORO reserves the right to refuse returns that do not comply with the stated policy.

7. User Responsibilities

You agree not to:

Use the website for unlawful purposes.
Interfere with website operations.
Attempt unauthorized access to systems or data.
Submit false or misleading information.

8. Intellectual Property

All content on the website, including logos, trademarks, product designs, graphics, images, text, videos, and branding materials, is the property of NORO or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, NORO shall not be liable for:

Indirect or consequential damages.
Loss of profits, business, data, or goodwill.
Delays in delivery beyond our reasonable control.
Customer dissatisfaction arising from subjective preferences regarding style, fit, color, or appearance.

NORO's total liability arising from any claim shall not exceed the amount paid by the customer for the product giving rise to the claim.

10. Product Use

Customers are responsible for following garment care instructions.

NORO shall not be responsible for damage resulting from:

Improper washing or drying.
Misuse of products.
Normal wear and tear.

11. Third-Party Services

Our website may contain links to third-party websites or services. NORO is not responsible for the content, privacy practices, or operations of such third parties.

12. Force Majeure

NORO shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, governmental actions, internet outages, transportation disruptions, or labor disputes.